Check and return
Good Morning. Captain Obvious here with a friendly reminder:
Checking your voice and email messages daily and then striving to call clients back within 24 hours is essential to the success of your business.
If a client or potential partner is trying to reach you and you don’t call back, they are going to assume you aren’t able to help, aren’t interested, or are just plain rude.
If it takes you, let’s say, THREE WEEKS to return my call, chances are I will have found someone else to fill my need/come to my rescue.
So, call folks back. Even if you can’t help them.
Better to call back and say “no” than to never return a call and make someone angry, give them a bad impression, or get a reputation for being slow to respond.
Both comments and pings are currently closed.
Perhaps this is just a regional thing, but I’ve heard responses to that kind of request that are along the lines of “we do things differently around here.” Usually, followed by a condescending “son” or “missy”. I have to agree with this explanation somewhat. They are doing things differently – if you consider poorly, slowly, or not at all to be different.
I agree with the entire call back deal. In the photo world, it’s crucial to call back and say if you can or can’t do the job the for client. It’s easy … just dial and open your mouth. Oh … and talk. That’s key after dialing. Totally key.