The past two weeks have given me the opportunity to actually make eye contact with and even hug folks with whom I never thought I would physically spend time. From Baltimore to Nashville and even the local Olive Garden – I have hugged more “names” in the past 21 days than I ever thought possible. It is quite a joy for my soul; it also helps give e-mail and phone messages more heart.

Do you have clients, customers or family you would not recognize out of a crowd of two? Then hit the road, Jack, and go meet these folks! Meeting them face-to-face gave me a peek into the uniqueness of their world, which in turn makes my communication with them more effective, relevant and encouraging.

As someone who talks for a living, I could not ask for anything more than that.