Hearing the phrase might make you squirm from the memory of your latest horror story. We all have those. And studies show that when we are the victim of horrible customer service we are likely to share the experience with up to 20 people!

How are you treating your customers? Not just the kind ones, either. Now that I have been through this fabulous customer service training I am much more attune to how folks are treating those they “serve.” It can be frustrating and even exhausting to give customers respect when they are being downright rude, criticizing your craft, or even worse, questioning your motives.

But doing what is right always comes back around. Maybe not on your timeline - but it will come back around.