Hat tip to the hubby for sharing this great post from The Wealthy Freelancer, which suggests a six-step strategy for dealing with the dreaded client-initiated we-need-to-talk-about-your-work conversation.

Obviously, the author is talking to freelancers here. But I find his advice very applicable in any client/vendor arrangement. He begins with the obvious and difficult directive of Don’t be defensive:

You want feedback, not combat. Listen carefully to the client and try to determine what went wrong. Be open to criticism, suggestions and new ideas. Don’t act angry or defensive, even if you disagree. Be the consummate professional.

That’s always easier said than done! Especially for us creative folk who are so passionate about our work product.

The other five steps are great, so check them out here, but for me it’s the author’s first step that’s key. Even the clients who sing your praises most are going give you negative feedback at some point.

The most effective professionals I know have mastered the skill of polishing their creative craft with client candor.

Treasure and carefully process your client’s feedback; your work will be better for it.

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