So there’s this thing called “customer service.” Or at least, there used to be. I’m not sure what happened, but a lot businesses don’t seem to care about it anymore.

Oh sure, there was that period in 2007 and early 2008 when companies were boasting that they had the best customer service in town. It was the cool thing to do. Even better, consumers were actually aware that how they were treated mattered. They were demanding great customer service like it was their God-given right and sites like Consumerist were (and still are) all over it when folks were denied that right.

BUT then the economy started tanking and hoards of businesses – from the banks and credit companies, to big box retailers and the local shops – started caring so much about covering their own tails that they declared in one passive-aggressive voice, “screw the consumer.”

Sadly, consumers share in their poor economy-induced stress, so most will suck it up and accept the horrendous service, demeaning snail mail letters or botched loans as par for the current economy’s course.

(sigh)

Look, we are all frazzled by the economy. That doesn’t give you a license to act like a jerk to potential or current customers.

I won’t rant on and on, I just wanted to state on the record that the universal disregard for quality customer service makes me angry. I’m sick of people asking, “may I help you?” when clearly they don’t mean it.

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