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Reading this makes me sad, but David Cay Johnston’s play-by-play on the attitude and work approach of the Obama press shop-o-newbies (answering the phone, anyway) should be required reading for every aspiring public relations pro.

I’ve read Johnston’s words three times now and each time, something different makes me cry a little stands out. Here’s a quick sample:

Its 3 p.m. and the phone in the White House press secretary’s office is ringing. It rings and rings and rings. Eventually, a recorded voice asks callers to leave a message, followed by a second voice saying the voicemail box is full. Read More…